There are many advantages to using an e-commerce fulfillment service. Take a scenario where there is a guy who starts early in the morning and checks his emails, online orders, and inventory. He then tries to reply to each of them with the best answer. Once it’s done, he starts grabbing the ordered items from the store and loads them into his truck, goes to the post office and waits for his turn along with all the necessary formalities. He must then check his site and update the inventory. In all of this running, he misses his lunch and dinner. At the end of the day, he asks himself why he is doing all of this when he can easily take help from a fulfillment company. Eventually, he decides to switch to a service.
A fulfillment company is one that specializes in order fulfillment on behalf of the actual product owner. They will basically do things like inventory management, pick the items, package them, and then transfer them to the proper destination. Companies can give you some additional features as well, such as call centers or online help. The cost for these companies will vary according to their work criteria, the features that they offer and the response time that they are offering.
Fulfillment companies save you a lot of time by doing the order related work, such as managing inventory, packaging, posting and payments. This will enable you to focus and spend more time on other important tasks, such as sales and marketing. The company should also have various options at each level, such as payment options like cash on delivery, credit cards, online bank transfer or PayPal. Delivery time options will vary, but if the customer wants a delivery, this will be possible by taking some extra delivery charges. An ecommerce fulfillment service should also maintain customer relations, which will result in the customer coming back to you again and again, as long as they provide good online tools and good delivery time.
You have to consider the storage part as well. Check out where the company stores the items, as well as heating, air conditioning, refrigeration, and special requirements for any chemical. All of these things should be considered, and you should also check the cost of storage. It should not become more than the shipment of the item. Budget is also a very effective thing when you want to hire a fulfillment company, so you should get an offer which into your budget and also fits any additional requirements. It can be helpful if the company is also providing the facilities of coupons, rebates and the different types of pre-order vouchers.
Some of the real advantages of using a third party for help are as follows:
* Most of the orders can be delivered on the same day or at least next day
* They can provide customer service individually
* Unique orders can get special packaging and special attention
* They can provide various payment options for customers
* Shipping cost can be significantly lowered
With all of this taken into consideration, it will no doubt be very beneficial to you to use an ecommerce fulfillment center to handle the needs of your business.